Smooth and Satisfactory Experience

Please take a moment to familiarize yourself with the following policy details before making a purchase. Your satisfaction is our top priority, and we are here to assist you throughout the process.

Refund and Returns Policy for Wood Engraving Products

Thank you for shopping with us at Mighty Menace Morph Jungle. We are committed to providing high-quality wood engraving products and ensuring your satisfaction. However, we understand that there may be instances where you need to return or request a refund for your purchase. To assist you, we have outlined our Refund and Returns Policy below:

  1. Eligibility for Returns:

    • Wood engraving products are eligible for return within 30 days from the date of delivery.
    • The product must be unused, undamaged, and in its original packaging.
    • Customized or personalized engraved products may not be eligible for return unless they are defective or damaged upon arrival.
  2. Return Process:

    • Prior to returning the product, please contact our customer support team at 0763139795. They will guide you through the return process and provide you with a return authorization number (RMA).
    • The product should be securely packaged to prevent damage during transit.
    • Include the RMA number on the package and provide any relevant information requested by our customer support team.
    • Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.
  3. Refund Process:

    • Once the returned product is received and inspected, we will notify you of its status.
    • If the return meets the eligibility criteria mentioned above, a refund will be issued to the original payment method used for the purchase.
    • The refund will cover the cost of the product, excluding any shipping charges unless the return is due to a manufacturing defect or error on our part.
    • Please note that it may take 5-7 business days for the refunded amount to appear in your account, depending on your payment provider.
  4. Exchanges:

    • If you wish to exchange a product for a different item, please follow the return process outlined above and then place a new order for the desired item.
    • The standard return policy and eligibility criteria apply to exchange requests.
  5. Damaged or Defective Items:

    • In the event that your wood engraving product arrives damaged or defective, please contact our customer support team within 48 hours of receiving the item.
    • Provide them with details and photographic evidence of the damage or defect.
    • We will assess the situation and, if eligible, arrange for a replacement or issue a refund, including any applicable shipping charges.

Please note that this Refund and Returns Policy is subject to change without prior notice. We encourage you to review our policy whenever making a purchase. If you have any further questions or concerns, please feel free to reach out to our customer support team.

Thank you for your understanding and cooperation. We appreciate your business!

Mighty Menace Morph Jungle | 0763139795